How to claim

Follow the easy steps below to get your claim fast and efficiently.

1. Notify us

Please notify us of your intent to claim within 24-hours of the event.
Contact our claims department on 0860 12 11 75 : Monday to Friday: 08:00 to 17:00
Email: claims@africadirectlife.co.za

2. Required documents

You’ll need to send us relevant Insurance documentation, depending on what you are claiming on. Please see information below and provide documentation relevant to your claim:

Completed Claim form – Click here to download

Final Rest

  • Certified Death Certificate
  • Post Mortem
  • Incident Report

Temporary Income Replacement (TTD)

  • Confirmation of earnings
  • Medical report
  • If involved in a motor vehicle accident, a police/accident report

Hospitalisation Benefit

  • Original Medical Accounts proving admission into hospital and discharge dates

Medical/Casualty Expense (if applicable)

  • An original invoice
  • Any supporting documents
  • Receipts for accounts which the claimant has already settled

Broken Bones & Fractures (if applicable)

  • An original invoice
  • X-rays
  • Receipts for accounts which the claimant has already settled